PORTSMOUTH, Va. – When disasters strike—whether natural, manmade, or personal—military families face unique challenges that require specialized support. The Fleet and Family Support Center (FFSC), through its Emergency Family Assistance Center (EFAC), serves as a critical resource in these times of crisis. Designed to provide coordinated support, the EFAC ensures that service members and their families have access to the information, resources, and care they need during emergencies.
“The safety and well-being of our Sailors and their families is our top priority. The Emergency Family Assistance Center ensures that, no matter the crisis, our military community has a trusted resource to turn to for guidance, support, and care. It’s about standing strong together—before, during, and after the storm.” said Captain Matthew Olson, Commanding Officer, Naval Support Activity Hampton Roads
An Emergency Family Assistance Center is a one stop shop, either physical or virtual, activated during crises to support the military community. It is managed by the FFSC in coordination with base leadership and other installation services. EFACs are typically activated in response to:
- Natural disasters such as hurricanes, floods, wildfires, and earthquakes
- Manmade incidents including terrorist attacks, active shooter situations, and industrial accidents
- Personal emergencies such as mass evacuations, casualties, or large-scale family disruptions
The EFAC streamlines communication and consolidates support services to reduce confusion and stress during chaotic times.
When activated, an EFAC becomes a one-stop shop for essential services, such as information dissemination by updates on the situation, safety protocols, evacuation routes, and return-to-duty instructions. Family accountability and reunification is always a top priority. Crisis counseling and emotional support through licensed counselors provide mental health support for those affected by the events. Legal and financial assistance is readily accessible for legal guidance, emergency funds, and insurance claims assistance. Support in finding temporary shelter or relocation options through housing and relocation services. Emergency childcare services and activities to support children in crisis through Child and Youth programs.
“The Emergency Family Assistance Center plays a vital role in our emergency response efforts, and the Fleet and Family Support Center is at the heart of its success. Our expertise, compassion, and coordination ensure our Navy families receive the support they need when it matters most. Together, we strengthen the resilience of the military families we serve,” said Elizabeth Bell, Naval Support Activity Hampton Roads Fleet and Family Director.
These services are designed to reduce stress and restore stability as quickly as possible.
Moreover, EFACs play a key role in maintaining mission readiness. By supporting families on the home front, they enable service members to focus on their duties without the added burden of personal uncertainty.
The Fleet and Family Support Center’s Emergency Family Assistance Center is more than a program—it’s a vital part of the Navy’s commitment to its people. In times of crisis, EFACs stand ready to provide calm, competent, and compassionate care. Whether facing a hurricane or a heartbreak, military families can count on the EFAC to guide them through the storm.