Personnel Support Detachment (PSD) New London is dedicated to providing quality service to more than 11,500 active duty personnel and their families throughout Connecticut.
PSD New London is located at the Naval Submarine Base, Building 83 on the 2nd deck. Building 83 is in the Dealey Plaza directly across from the movie theater.
Hours of Operation
Customer Service: Monday - Friday 8:30 a.m. - 4 p.m.
ID Lab (located in the basement of Building 83):
Monday - Friday, 7:30 a.m. - 4 p.m., (All business must be completed by 4 p.m.)
ID Card appointments at https://rapids-appointments.dmdc.osd.mil/
Open Drill weekend or 1st Saturday of every month 9 a.m. - noon (except holidays)
Officer in Charge
Personnel Support Activity Detachment, New London
Box 88, Naval Submarine Base New London
Groton, CT 06349-5088
Officer in Charge (860) 694-3135
Senior Enlisted Leader (860) 694-3046
Admin (860) 694-3135
ID Card Lab (860) 694-3022
Duty Officer (860) 204-3726 Pager
ID Cards, DEERS and RAPIDS
The ID Lab is located on the basement of Building 83, which is in Dealey Plaza, directly across from the movie theater.
Hours of Operation
Monday through Friday 7:30 a.m. - 4:00 p.m.
Customers will be able to enter ID center until 3:30 p.m.
1st Saturday of every month 9 a.m. - noon (except holidays)
Customers will be able to enter the ID center until 11:30 a.m.
If the first Saturday of the month falls on a holiday
the ID center will open the following Saturday with the same hours applying.
No appointment necessary
It is important to note that CAC cards take 15 - 20 minutes to prepare and dependant/retiree ID cards take 7 - 10 minutes to prepare.
To ensure smooth processing, customers need to bring a second form of picture ID (Drivers License).
The requirement for having two forms of photo ID's does not apply to dependent children already in DEERS under the age of 20.
Fax: (860) 694-5240
For information on Personnel matters, including Pay and Benefits; Retirement; Transition; Pay and Personnel Support, i.e., DEERS, RAPIDS, CAC/ID Cards and Electronic Service Record please visit the Navy Personnel Command’s website at http://www.npc.navy.mil/bupers-npc/Pages/default.aspx.